Privacy Policy
How we collect, use, and protect traveller information.
This policy explains what information we collect through inquiries, bookings, forms, comments, cookies, analytics, and shop checkout, and how it is used to provide travel services.
Information we may collect
- Name, phone number, email address, pickup location, destination interest, travel dates, traveller count, budget, and trip preferences shared through inquiry forms or direct communication.
- Booking and billing details required for WooCommerce checkout, payment processing, invoice, or confirmation.
- Information about accommodation preferences, meal preferences, age group, accessibility needs, or health notes when you voluntarily share them for trip planning.
- Technical data such as browser type, device, IP address, cookies, pages visited, and basic website usage information.
How we use information
- To respond to inquiries and prepare tour suggestions or custom quotations.
- To confirm bookings, coordinate hotels, vehicles, guides, activities, permits, payment, and trip support.
- To improve website content, travel pages, services, safety notes, and customer support.
- To send booking updates, service messages, invoice/payment information, and requested travel communication.
Sharing information
We do not sell traveller information. We may share necessary booking details with hotels, homestays, vehicle providers, guides, safari/activity operators, payment gateways, and service partners only as needed to arrange the requested travel service. We may also share information where required by law, safety, permits, or government authorities.
Payments and checkout
When online booking or payment is available, payment details may be handled by WooCommerce, payment gateway providers, banks, or related payment services. We do not ask you to share card passwords, OTPs, or sensitive payment authentication information outside the secure payment process.
Cookies and analytics
The website may use cookies for login, cart/checkout, forms, security, analytics, performance, and basic user experience. You may control cookies from your browser settings, but some features such as checkout or account functions may not work correctly if cookies are disabled.
Data retention
We keep inquiry and booking information for as long as needed for customer support, accounting, legal, tax, dispute, safety, and operational purposes. You may contact us to request correction or deletion where legally and operationally possible.
Your choices
- You may ask us to correct inaccurate contact or booking information.
- You may request deletion of non-essential inquiry information where it is not needed for legal, tax, accounting, booking, or dispute purposes.
- You may unsubscribe from optional promotional communication if such communication is sent.
Contact for privacy questions
For privacy requests or questions, contact Diganta Travel at arijithimalaya@gmail.com or +91 9477128113.